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Medical Practices
For doctor's offices, dental clinics, and specialty practices
Reclaim hours of clinical and front-desk time by putting agents on intake, documentation, claim disputes, and recall — without changing your EHR.
What's broken today
- Front desk drowning in intake forms and insurance pre-verification calls
- Providers charting after clinic for 90 minutes every night
- Denied claims sit in queue for weeks, revenue quietly leaks
- Prior authorizations bounce between payer portals and fax
- Recalls and preventive-care follow-ups go out inconsistently, no-shows rise
What automates
- Pre-visit intake agent — patient describes symptoms conversationally; agent writes the structured intake, flags red-flag symptoms for urgent review, and pre-populates the EHR encounter
- Insurance-verification agent — calls payer APIs 24 hours before the appointment to confirm eligibility, deductible, and prior-auth requirements, pushes status to the front desk
- Ambient clinical scribe — listens to the visit, drafts the SOAP note with ICD-10 / CPT codes, queues e-prescriptions and lab orders for provider sign-off in under a minute
- Denial-appeal agent — triggers the moment a claim is denied: pulls the chart, matches the denial reason to payer policy, drafts the appeal letter, tracks 30/60/90-day deadlines and escalates before they slip
- Prior-auth agent — assembles clinical justification from notes, fills payer-specific PA forms, submits and monitors status end-to-end
- Recall & adherence agent — identifies patients overdue for exams, cleanings, or lab follow-ups; sends personalized outreach timed to each patient's pattern instead of batch blasts
What you get back
- 12–18 hours per provider per week returned from documentation and admin
- 30–50% of previously written-off denied claims recovered in the first quarter
- No-show rate cut by half with personalized recall
- Prior-auth turnaround from days to hours
- Chart-audit readiness improves without adding headcount
In practice
A 3-provider dental office cut 14 hours/week of admin work and recovered 38% of previously-written-off denied claims in the first quarter.